Security Changes Lead to Negative Backlash
In weeks prior to the announcement of changes, Pinterest had become the subject of negative, and sometimes hostile blog posts, Tweets and other comments in the social world. Rumors were spreading that Pinterest could sell items or ideas users posted on the site without users’ permission, and that the site encouraged unfair use or violations of copyright. (Hat tip to Jessi Hempel and Alex Conrad, who wrote about this for Fortune Magazine.)
Effective Communication Quells Rumors
Then came the email from Pinterest changing and clarifying their terms and privacy policies. The notice was clear, polite and acknowledged errors in their original terms, explaining how it had happened. This transparency and humility is a stark contrast to the defensive statements we’ve seen over the years from other popular sites.
If this type of communication is indicative of how Pinterest will treat it’s users and marketing partners, doing business with the folks at Pinterest will be a pleasure.
For more on Pinterest, DragonSearch’s Deidre Drewes recently blogged for the Pivotcon on effective and not so effective uses of Pinterest.